Friday, March 23, 2007
In my planning of a rather complicated itinerary, I was recently very impressed by an Amtrak Service Rep over at 1-800-USA-RAIL (1-800-872-7245) or TDD/TTY (1-800-523-6590).
He seemed in no hurry to get me off the phone, was willing to answer all of my questions, and offered some very helpful travel tips. He was himself a train hobbyist and enthusiast. A nice gentleman with charm.
Service reps from Micro$oft can certainly take lessons.
As can several area travel agents, including one notable young woman who spent three hours in throwing together a hodge-podge of bad advice. [You can too take a cab from Point A to Point B...Why did you change your mind about this? Read: impractical cab ride of a duration of four hours...and a schedule involving the meeting of a friend. Thanks for nothing.]
I allowed her to live that day, just barely. As I gathered myself up to exit, I pointed out the similarities between what she had just gone through in her three hours of futility was very much like what my atypical neurology forces me to live with daily.
Kudos, Amtrak. I do believe you will get me there.